We play 2 times a year in Normal. They do a great job running tournaments and the fields are well maintained. The only problem we've had was when we stayed at a different hotel chain than we typically use. This year, we were eliminated in the ASA Class A State tournament and went to checkout but was told that we still had to pay for another day. When we asked that morning about an extended checkout time and mentioned about the number of injuries we had encountered and that we probably would not advance, we were told we would be charged $50 but could checkout anytime before 5:00. We all agreed. One dad requested that this agreement be entered into the computer so that it would appear on his receipt. After we returned to the hotel, (prior to 1:00) the manager said that we signed a contract and would have to pay the full amount for that night. At one point detailing what we were told that morning, we were called liars until the one Dad produced his receipt. I've complained about being charge the full amount on our credit card all the way up to the corporate level. Although all of us were told the same information, only the Dad that had it written on his room bill received the discount. In my last attempt to speak to corporate offices, I requested that someone return my phone call since they were going to "investigate my claims." I told them I have a copy of that dad's receipt to fax to them. STILL NO CONTACT AND IT'S BEEN 3 OR 4 WEEKS. I don't take too much comfort in

that.
We will enter these tournaments next year but will be very careful and get every word in writing on all of our reciepts. Of course we've never experienced this problem with any other hotel chain. BTW, we just played Northern Nationals in Topeka, Kansas and were eliminated on Saturday, we went back to our Holiday Inn Express to checkout and they didn't have a problem at all despite us having another day on our contract. They understand that we were there for a softball tournament and that teams get beaten. That was first class service and even happened after checkout time. (We did call before checkout time to let them know we were coming.)
Granny said sonny stick to your guns if you believe in something no matter what because it's better to be hated for who you are than to be loved for who you're not.
CoachB25 on other boards.