Personally, I think you might have to drive down to New Braunfels with a Posse and a Sherriff. All kidding aside, I heard a team coach filed a small claims action against the Colorado Fireworks two years ago because they did not easily process refunds.
Has anyone checked the paypal account that they paid with to get into the tournament? That is how ours was returned. They just sent it back that way and since that is the way we paid for the tournament....