dblaze wrote:I had heard that Anderson has an undocumented 30 day guarantee, so I called them and asked. The only question they asked is who did I buy it from and if I had the original reciept. I told them I bought it off the internet and my reciept was a PayPal reciept. Then he gave the RMA#. Great customer service in my book. I am looking to buy another one for the DD.
Andersons 30 Risk Free Demo Program is well documented and they have offered the program since the company's inception. This is the exact verbage (I bolded the important facts) taken from their website:Proof is at the Plate!
RISK FREE DEMO PROGRAM
All the hype in the world cannot make a bat perform. The only true way to find out if a bat is right for you is to hit it. Anderson Bat Company is the first and ONLY bat company to offers a risk free demo program on our bats. We are confident that once you step up to the plate with an Anderson Bat you’ll never want to put it down. We’re SO confident that we’ll allow you to return your bat for a refund if you’re not completely satisfied.
-How it Works-
You purchase a bat from an authorized,
participating dealer and take it out for a 30 day test drive. Make sure you take plenty of batting practice to insure peak performance and feel. If at anytime during this 30 day period you’re not completely satisfied with your purchase you can follow the necessary steps to get your money back or trade it out for another model. Just give the dealer you bought the bat from a call for instructions on how to handle the situation.
Remember, all dealers handle the 30 day demo program differently, so make sure you talk to them about it BEFORE you make your purchase.There is no other bat manufacturer on the planet who GUARANTEES you will like their bat, or your money back! This is what makes purchasing an Anderson Bat such a wise decision. Not only are our bats the highest in performance, durability and value… now owning one is risk free!
The key is to find a dealer that participates in the program as not all of them do. Some dealers will only offer you another size or model and will not refund your money....others will have you deal directly with Anderson for the model/size trade. Anderson Bat doesn't sell bats, they sell customer service! Great customer service leads to great customer satisfaction